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About Customer Acquistion And Growth

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Avoiding The Wheel Of Meaningless Growth

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There is a cycle that plagues a lot of companies.  

It typically works like this:

1.  XYZ startup wants some press, so they look for some bloated number to give the writer (downloads, registrations, visits, etc)
2.  XYZ startup then celebrates that press article internally supporting the message that the bloated metric is worth pursuing
3.  In order to get additional press hits, XYZ startup needs to increase that bloated number, so they focus on increasing it (back to Step 1)

Growth Principle One: Be The Best At Getting Better

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If there could only be one principle among our growth team, it would be this one.  This one principle runs through everything that we do day in and day out.  It guides our day, our ideas, our strategy, our hiring, our team.  

The First Step To Building A Growth Machine

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When I meet new companies to advise them on growth, the number one question I get is “what tactic should I use to grow my business?”  At first I would try to give an answer.  But it never felt right.  After all, I just met this person and knew next to nothing about their business.  Even more important though I started to realize that the question typically stemmed from the search for a secret, hack, or tip about a growth tactic that was going to unlock all of their growth problems. 

Strategize, Test, Measure: The Bullseye Framework

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The following is a guest post by Justin Mares, Co-Author of Traction:  A Startup Guide To Getting Customers.  Choosing how to get traction can be an overwhelming process.  The Bullseye framework helps organize all the options and drive toward a decision.

Why Focus Wins

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I have come very close to a few very big wins in my career.  Close, is the key word in that sentence.  My first company was a college specific social network prior to Facebook existing.  My second company was in virtual goods a year before social gaming really existed.  Both were in the right place at the right time, but neither turned into “home runs.”  

I could probably come up with many reasons for the wins.  Intelligence, ambition, luck?  I could also probably come up with a lot of excuses for  the misses.  Lack of knowledge, wrong environment, bad investors, competitors?

Honestly though I think that it was none of those reasons.  In hindsight, everything boiled down to one factor...

Growth vs Marketing vs Product

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The topic of growth has been more polarizing than I would have ever expected.  The animosity largely surrounds the use of the term “growth hacking.” It is so high in fact that I debated whether I should even publish this post.  Growth is a maturing topic though.  I think the way that we progress is by having this conversation and focusing on the right things.  

Why Most Of The Content You Read About Growth Is Wrong

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As growth continues to become a popular subject, more content on the topic is being published.  I think this is great.  The more quality content out there on the subject, the better for the startup community.   But as I read a lot of this content and watch others react to it I cringe on the inside because I know many of the readers are going to start chasing down incorrect paths.  Let me explain...

What Blackjack Strategy Teaches Us About Growth

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I was recently in my home state of Michigan for a wedding with all of my college buddies.  One night we went to the casino downtown Detroit.  I’m a sucker for playing Blackjack.  Unfortunately I did not win.  But while playing Blackjack and “earning” my free drinks my nerd brain started to churn and I realized that Blackjack strategy and Growth strategy have something in common.

Traction vs Growth

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The goals, metrics, channels, focus, team structure, everything evolves and changes as you move through these the three phases of growth.  Knowing where you are in this path helps you understand what you should be spending your time on.  Focusing on the right tactics at the right time helps move you through this path efficiently and successfully.